Last Updated: August 2026
At LUXURIATE, we strive to deliver our premium fragrances, bath & body, home fragrance, wellness, and lifestyle products to your doorstep safely and efficiently. Please review our shipping policy below to understand how your orders are processed and shipped.
✨ Shipping Rates Overview
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Free Shipping: Available on all orders above ₹999 across India.
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Standard Shipping Fee: A nominal flat fee of ₹60 applies to orders below ₹999.
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Cash on Delivery (COD): An additional nominal COD processing fee of ₹50 may apply at checkout.
1. Processing & Dispatch Time
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All orders are processed and dispatched within 24 to 48 hours (excluding Sundays and national holidays) after payment confirmation.
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During peak festive seasons, sales, or promotional events, order processing may take up to 72 hours.
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Certain handcrafted or small-batch products may occasionally require additional processing time to ensure quality and proper packaging.
2. Delivery Timelines
Once dispatched, estimated delivery timelines are as follows:
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Metro Cities: 2 to 4 business days.
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Rest of India: 4 to 7 business days.
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Remote / Special Locations: 7 to 10 business days.
Please note that delivery timelines are estimates and may be affected by weather conditions, courier disruptions, public holidays, or other unforeseen logistical circumstances beyond our control.
3. Order Tracking
Once your order has been dispatched, you will receive an automated email and/or SMS notification containing your tracking details and courier partner information.
You can also monitor your order status through the Track Your Order section on the Luxuriate website.
4. Non-Delivery & Address Modifications
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Address Changes: If you need to modify your shipping address, please contact our customer support team within 12 hours of placing your order. Once an order has been dispatched, address changes cannot be guaranteed.
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Incorrect Details: LUXURIATE is not responsible for failed or delayed deliveries resulting from incorrect or incomplete shipping addresses, contact numbers, or other information provided at checkout.
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Undelivered Shipments: If a shipment is returned to us after multiple unsuccessful delivery attempts by the courier, additional shipping charges may apply for re-dispatch.
5. Damaged or Tampered Packages
If you receive a package that appears damaged, opened, or tampered with:
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Do not accept the shipment from the courier agent if the package is severely damaged or visibly tampered with.
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If you accept the package, please record a clear unboxing video from the moment the sealed package is opened.
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Contact our customer support team within 48 hours of delivery with photographs/videos of the package, products received, and the invoice/order details.
This documentation may be required to process a replacement or claim with the courier partner.
Questions About Your Delivery?
Our dedicated customer support team is available to assist you with any shipping-related inquiries.
Customer Support: +91 88105 15366
Website: www.luxuriateonline.com
Brand: LUXURIATE — The Essence of Luxury
