At VITMINVEDA, we strive to deliver our artisanal, pure botanical skincare and wellness products to your doorstep in the safest and most efficient manner possible. Please review our shipping policy below to understand how your orders are processed and shipped.

1. Processing & Dispatch Time

• All orders are processed and dispatched within 24 to 48 hours (excluding Sundays and national holidays) after payment confirmation.
• During peak festive seasons, sales, or promotional events, order processing may take up to 72 hours.
• Handcrafted or small-batch botanical products are freshly prepared to ensure high quality, which occasionally impacts fulfillment times.

2. Delivery Timelines

Once dispatched, estimated delivery timelines are as follows:

• Metro Cities: 2 to 4 business days.
• Rest of India: 4 to 7 business days.
• Remote / Special Locations: 7 to 10 business days.

Note: Delivery dates are estimated and can be subject to delays caused by weather conditions, courier disruptions, or unforeseen logistical events beyond our control.

3. Order Tracking

As soon as your shipment is dispatched, you will receive an automated email and SMS notification containing your tracking details and courier partner link. You can also monitor your order status directly on our Track Your Order page.

4. Non-Delivery & Address Modifications

• Address Changes: If you need to modify your shipping address, please inform us within 12 hours of placing the order by reaching out to customer support. Once an order is dispatched, address changes are not guaranteed.
• Incorrect Details: VITMINVEDA is not responsible for failed deliveries resulting from inaccurate addresses or contact numbers provided at checkout.
• Undelivered Shipments: If a package returns to us after multiple failed delivery attempts by the courier, re-shipping charges will apply.

5. Damaged or Tampered Packages

If you receive a package that appears damaged, opened, or tampered with:

• Do not accept the shipment from the courier agent if it is severely damaged.
• Record an unboxing video upon opening the parcel.
• Contact our customer support team within 48 hours of delivery along with photos/videos of the package and invoice.