Returns & Exchange

Last Updated: August 2026

At LUXURIATE, every product is carefully selected, quality-checked, and securely packaged before it leaves our facility. We are committed to delivering an exceptional experience with every order.

As many of our products—including perfumes, fragrances, bath & body, skincare, home fragrance, and personal-care products—are hygiene-sensitive, we follow a strict yet fair returns and exchange policy designed to protect product quality and customer safety.

✨ POLICY QUICK SUMMARY

7-Day Claim Window: Return or exchange requests must be raised within 7 days of delivery.
Eligible Reasons: Claims are accepted for products that are damaged, defective, leaking, incorrect, or missing.
Proof Required: Clear photographs and an unboxing video are strongly recommended and may be required to process a claim.
Change of Mind: We do not accept returns or exchanges simply because a customer changes their mind or does not prefer the fragrance, colour, texture, or product experience.

1. RETURNS & EXCHANGE ELIGIBILITY

Due to the hygiene-sensitive nature of our products, LUXURIATE does not accept returns or exchanges for opened or used products, except where the product is found to have a verified manufacturing defect.

We cannot accept returns or exchanges for:

Products that have been opened, used, sprayed, applied, or altered.
Products damaged due to misuse, improper storage, or negligence after delivery.
Change of mind or personal preference.
Dislike of a fragrance, scent, colour, texture, or product experience.
Free gifts, promotional samples, or clearance/final-sale items, where applicable.
Products returned without their original packaging, labels, seals, or accessories.

WE OFFER A REPLACEMENT OR APPROPRIATE RESOLUTION ONLY WHEN:

You received a damaged or broken product.
You received an incorrect product.
An item is missing from your order.
The product has a verified manufacturing defect.
The product has leaked or been physically damaged during transit.

2. FRAGRANCE-SPECIFIC POLICY

We understand that fragrance is highly personal and subjective.

Therefore, opened or used perfumes, EDPs, body mists, attars, home fragrances, and other fragrance products cannot be returned or exchanged simply because you do not like or prefer the fragrance.

We encourage customers to carefully review the fragrance notes, product description, size, and other product information before placing an order.

If you receive a fragrance that is damaged, leaking, defective, or different from the product ordered, please contact us within the applicable claim period.

3. HOW TO REQUEST A RETURN OR EXCHANGE

If your order meets the eligibility criteria, please contact us within 7 days of delivery.

STEP 1 — DOCUMENT THE ISSUE

Take clear photographs and, wherever possible, a continuous unboxing video showing:

The outer shipping package
Shipping label
Product packaging
Product condition
The specific damage, defect, leakage, or incorrect item

STEP 2 — CONTACT US

Contact our support team via Phone or WhatsApp and provide:

Order ID
Customer name
Registered mobile number
Product name
Reason for the request
Clear photographs/videos of the issue

STEP 3 — VERIFICATION

Our customer support and quality assurance team will review the request and generally respond within 24–48 business hours.

Additional information, photographs, or videos may be requested where necessary.

4. PICKUP & REPLACEMENT PROCESS

Once a return or exchange is approved:

LUXURIATE will arrange a reverse pickup where applicable.
Please retain the product in its original packaging, including labels, seals, accessories, and invoice wherever applicable.
The product should be securely packed to prevent further damage during transit.
Once the returned product reaches our facility, it will be inspected and verified.
If the claim is approved after inspection, a replacement will generally be dispatched within 2 business days, subject to product availability.

If the replacement product is unavailable, Luxuriate may offer an alternative product of equivalent value, store credit, or another appropriate resolution.

5. REFUND POLICY

Refunds are applicable only where a refund has been approved by LUXURIATE.

PREPAID ORDERS

Approved refunds will generally be credited to the original payment method used for the purchase.

Depending on the payment provider or bank, the refund may take approximately 5–7 business days after processing.

CASH ON DELIVERY (COD) ORDERS

Approved refunds for COD orders may be provided through:

Bank account transfer
UPI transfer
Store credit or voucher, where applicable

Additional verification may be required before processing a COD refund.

SHIPPING CHARGES

Original shipping charges and COD processing fees, where applicable, are generally non-refundable, except where the issue is attributable to an error or failure on the part of Luxuriate.

6. MISSING OR INCORRECT PRODUCTS

If an item is missing or you receive a product different from what you ordered, please contact us within 7 days of delivery.

Please provide photographs/videos of the received package and products so that our team can investigate the shipment.

Once verified, Luxuriate may arrange a replacement or another appropriate resolution.

7. DAMAGED OR TAMPERED PACKAGES

If your package arrives visibly damaged or severely tampered with, we recommend refusing delivery where possible.

If you accept the package, please record an unboxing video and contact us as soon as possible.

Claims relating to damaged, leaking, or tampered products should be reported within 7 days of delivery.

8. IMPORTANT NOTE ABOUT UNBOXING VIDEOS

We strongly recommend recording a continuous unboxing video for every order, particularly for perfumes, glass bottles, candles, diffusers, and other fragile products.

An unboxing video helps us verify claims relating to:

Transit damage
Broken bottles
Leakage
Missing products
Incorrect products
Tampered packages

An unboxing video may be requested as supporting evidence during the claim verification process.

NEED HELP WITH A RETURN OR EXCHANGE?

Our customer support team is happy to assist you.

Phone / WhatsApp: +91 88105 15366

Website: www.luxuriateonline.com

LUXURIATE

The Essence of Luxury

The Ritual of Selection